Zero tolerance, fast response
Simonara has zero tolerance for objectionable content or abusive users. All reports route to our moderation queue and are reviewed within 24–48 hours. If 3+ independent users report the same content within 24 hours, that content is automatically hidden pending review.
How to report content
- In Group Gifting / Collab plans: Tap the "…" (three-dot) menu next to a comment, gift suggestion, or contributor. Choose "Report".
- In Simon AI chats: Long-press any message → tap "Report". We never share your private chats with other users, but reports help us improve safety.
- In shared Vault links: Open the shared profile → tap the flag icon in the top-right corner → choose "Report this Vault".
- Choose the closest reason: Hate speech · Sexual content · Violence · Spam · Impersonation · Other. You can add optional details (140 characters).
- Tap Submit Report. You'll receive an in-app confirmation.
How to block a user
- Open the user's profile (tap their name in any shared Vault or Collab).
- Tap the "…" menu → "Block user".
- Confirm. The blocked user can no longer message you, see your shared Vaults, or invite you to Group Gifting plans. Existing shared content from them is removed from your view.
- To unblock, go to Settings → Privacy → Blocked Users.
What happens after you report
- The report enters our moderation queue immediately.
- A combination of automated keyword/LLM filtering and human review applies.
- The moderator can: dismiss the report (content stays visible), remove the content, or ban the offending account.
- If 3+ reports target the same content in 24h, the content is auto-hidden pending review.
- You'll receive an email notification if action is taken on content you reported.
- Repeat offenders are permanently banned.
Need to reach a human?
For urgent safety concerns or appeals, email support@simonara.app. We respond within 24 hours on business days. For legal/DMCA inquiries, include "LEGAL" in your subject line.
See also our Terms of Service, EULA, and Privacy Policy.